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Bitzed Privacy Policy

1. Introduction

Bitzed ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Bitzed, which provides Bitcoin Lightning Network payment services in Zambia.

2. Information We Collect

2.1 Personal Information

• Account Information: Phone number, email address (if provided)
• Transaction Data: Bitcoin transaction details, payment amounts, timestamps
• Device Information: Device type, operating system, app version
• Usage Data: App usage patterns, feature interactions, error logs

2.2 Financial Information

• Bitcoin Wallet Data: Public keys, transaction history
• Lightning Network Data: Channel information, payment routing data
• Payment Information: Transaction amounts, recipient details

2.3 Automatically Collected Information

• Log Data: IP address, access times, app crashes
• Analytics Data: App performance, user engagement metrics

3. How We Use Your Information

We use the collected information for:

• Service Provision: Processing Bitcoin transactions, maintaining wallet functionality
• Security: Fraud prevention, security monitoring, compliance with regulations
• Improvement: App development, bug fixes, feature enhancements
• Communication: Service updates, security alerts, customer support
• Compliance: Meeting legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

• Legal Requirements: When required by law, court order, or government request
• Security: To protect against fraud, security threats, or illegal activities
• Service Providers: With trusted third-party services that help operate our app (under strict confidentiality agreements)
• Business Transfer: In case of merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Bitcoin Security: Private keys are stored securely on your device
• Regular Audits: Security assessments and vulnerability testing

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain transaction records as required by financial regulations

7. Your Rights and Choices

You have the right to:

• Access: Request information about data we hold about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

8. Children's Privacy

Bitzed is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Zambia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Services

Our app may contain links to third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending a notification through the app
• Updating the "Last Updated" date

12. Compliance with Local Laws

This Privacy Policy complies with applicable Zambian data protection laws and international standards for financial services.

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This Privacy Policy is effective as of the date listed above and applies to all users of the Bitzed application.